Before Purchase

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  • Will the bike I received be assembled？
  • For example, if the charger is out of stock on the website, will I receive a bike without a charger?
  • Can I pay more for expedited delivery?
  • Will the accessories I purchased to be shipped with the bike?
  • What size and weight will the package I receive?

    • Have more questions?

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    Before Purchase

    Frequently questions about ebike fitting, payments, and other FAQs.
    After Purchase

    Error codes, power issues, adjustments, maintenance tips, and general product support.
    E-bike Information

    General info about batteries, motors, brakes, tire sizes, accessories, and other ebike parts.
    Tools & Instructions

    Download the owner's manual, watch the assembly video, and learn how to operate your Himi.

    Submit a Question

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